RELX Group Sr Production Support Analyst in Toronto, Ontario

Sr Production Support Analyst


Senior Production Support Analyst


LexisNexis offers a market-leading range of vital information and powerful tools for all kinds of legal professionals. We are a Canadian subsidiary of a strong multi-billion $ revenue multi-national organization. We have one foot in the long and proud history of legal publishing, and the other in today’s exciting world of informatics, big data, artificial intelligence, and technology-enabled professional work. LexisNexis has a strong brand in Canada that we are using to bring an unprecedented portfolio of new products to market. Our Toronto office is brand new and located just north of the DVP & the 401.

Job Summary

This intermediate position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support.

Key Responsibilities

  • Learn and help others to adapt to new technologies.

  • Volunteer expert knowledge and assistance to others.

  • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.

  • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.

  • Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff.

  • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.

  • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

  • Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.

  • Change-manage and service requests including proper management, implementation of team changes and service requests, and proper creation, execution, documentation, and closure of tasks, changes, and requests.


Basic Qualifications

  • A university degree in Computer Science or a related field

  • 2–3 relevant certificates desired

  • 3 years of Production Support experience

Competitive salary plus comprehensive benefits package to include :

  • Medical/Dental/Vision

  • Pension Plan

  • Employee Assistance Program

  • Paid Vacation Days

  • Paid Personal Leave Days

  • Paid Stat Holidays

  • Two Paid Volunteer Days

  • Summer Hours

LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK], LexisNexis serves customers in more than 100 countries with 18,000 employees worldwide.

In Canada, LexisNexis serves professionals in law firms, corporations, government and academic institutions, providing them with total solutions that serve professionals’ changing needs and help them achieve excellence.

LexisNexis Canada Inc. is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women

Primary Location NA-CAN-Ontario-Toronto

Req ID: LN 002D7