Fairmont Assistant Outlet Manager in Canada

Primary Location

Assistant Outlet Manager

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!

Hotel Overview: * *Having recently completed a $75M lobby to roof renovation, Fairmont Le Chateau Frontenac is poised to being recognized as one of the best hotels in the world. Adding 15,000 square feet of new meeting space (for a grand total of 40,000 square feet), a new Fairmont Gold, three new restaurants and the new Spa du Chateau, Le Chateau, with its 611 guest rooms and suites, is ideally located within the walls of Old Québec, a designated UNESCO World Heritage Site.

Summary of Responsibilities:

Reporting to the Food & Beverage Director, responsibilities and essential job functions include but are not limited to the following:* *

  • Consistently offer professional, friendly and engaging service
  • Supervise the F&B; Outlet team in all aspects of the department and ensure service standards are followed
  • Maximize revenues by upselling and following budget guidelines
  • Handle guest concerns, reacting quickly and professionally
  • Balance operational and Colleague needs
  • Have full knowledge of all menus and promotions
  • Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
Employee Status

Qualifications:

  • Previous Food and Beverage leadership experience preferred
  • Previous Point of Sale system experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills in French and in English
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times* *

*Physical Aspects of Position (include but are not limited to): *

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 25 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally egilible to work in Canada

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Canada-Quebec City-Fairmont Le Château Frontenac

Employee Status: Limited Term

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Closing Date: 20.Jan.2017, 11:59:00 PM

Req ID: LCF02408