Fairmont Bellperson (Full-Time) in Canada
Bellperson (Full-Time)A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Château Laurier, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.
Hotel Overview: Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city. Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.
Summary of Responsibilities:Reporting to the Chef Concierge, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest’s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Chef Concierge
Tour luggage pick-up and delivery
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Other duties as assigned
- Previous customer related experience an asset
- Excellent communication skills in both official languages (French & English) and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
*Physical Aspects of Position include but are not limited to the following: *
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending stairs and ramps
Visa Requirements: Please note that you must already be legally entitled to work in Canada.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
Accessibility:Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Primary Location: Canada-Ottawa-Fairmont Château Laurier
Employee Status: Regular
Job Level: Colleague
Shift: Rotating / Shift Work
Closing Date: 26.Jan.2017, 11:59:00 PM
Req ID: CLH00857