Fairmont Director, Revenue Management and Reservations (TEMP - 1 year) in Canada

Primary Location

Director, Revenue Management and Reservations (TEMP - 1 Year)

Hotel Overview:Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French Château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

Summary of Responsibilities:

Reporting to the Director of Sales and Marketing, the Director of Revenue Management and Reservations, while leading the Reservations Department Team, is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The DRMR is then responsible for ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel.This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer investment.

  • Maximizes hotel RevPAR through a thorough understanding of all booking channels and management of inventory and rate therein.

  • Continuous analysis of changing channel distribution models and the impact on consumer booking trends.

  • Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.

  • Liase with Group and Business Sales Managers, Reservations and Front Office to ensure yield and revenue management principles are understood and followed

  • Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.

  • With rate integrity a cornerstone of our pricing strategy, the DRMR will maintain rates which promote integrity and which protect the order of long-term customer value.

  • Works with DOSM & Director of Public Relations to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.

  • Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly.

  • Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.

  • Completes all rooms and revenue forecasting to accurately project unconstrained demand using Demand Analysis Strategy (DAS).

  • Works with DOSM and Sales Team members to encourage strategic selection of the right piece of business.

  • Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.

  • Conduct regular audits of GDS, SellWeb, MFR, Hotel Internet Site, IMM and ODD sites to ensure accuracy in hotel information, rates, packages and availability.

  • Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.

  • Chairs and prepares materials for the weekly Revenue Management Meetings and follows the Fairmont guidelines for meeting content.

  • Prepares timely revenue summaries as required by the RM Team.

  • Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan.

  • Leads the Reservations Colleague ensuring proper hiring, training and scheduling.

  • Conducts valuable performance reviews and provides on-going feedback to Reservations Colleagues while providing opportunities for learning and development.

  • Adhere to all Fairmont Environmental and Health & Safety policies and procedures.

  • Provides training to Reservations and Front Desk employees on upselling and negotiating techniques.

  • Provides a professional image at all times through appearance and dress.

  • Follows company policies and procedures

Employee Status


  • Strategic thinking combined with the proven ability to move strategy to action are foremost attributes

  • Proven experience in analysis and problem solving required.

  • Team building skills and proven track record is essential.

  • Self-study and independent work ethics are required.

  • Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual.

  • Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word, WordPerfect.

  • Knowledge of Fairmont PMS and Sales software an asset.

  • Minimum of 2 years experience as Sales Manager or 3 years experience as Front Office or Reservations Manager, or 2 years experience in a related area.

  • Bilingual (English and French) an asset

Visa Requirements:Must already be legally permitted to work in Canada.

APPLY TODAY:Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Canada-Ottawa-Fairmont Château Laurier

Employee Status: Limited Term

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Closing Date: 26.Jan.2017, 11:59:00 PM

Req ID: CLH00882