Fairmont Relief Night Manager in Canada
The Relief Night Manager is responsible for providing the highest level of guest service and ensuring standards are maintained during the overnight period. The Relief Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.
Edmonton's "Chateau on the River"
This historic Chateau on the River features 198 spacious rooms and suites, combining traditional décor with a high level of personal service. Fairmont Gold was introduced in June 2016, an elevated experience of a hotel within a hotel; this product will further cement Fairmont Hotel Macdonald’s reputation as the best, most luxurious hotel in Edmonton. Restaurants include the Confederation Lounge and award-winning Harvest Room, both with spectacular river valley views and seasonal outdoor terraces.
Summary of Responsibilities:
Reporting to the Director of Front Office and the Night Manager, responsibilities and essential job functions include but are not limited to the following:
Ensures that all Front Office Standard Operating Policies and Procedures are adhered
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
Strong & effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to Colleague Satisfaction
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
Provides passionate direction towards achieving our vision
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
Minimum 2 years' previous management experience in Front Office operations
Proven ability to guide and coach team members
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Excellent leadership, written/verbal communication and interpersonal skills
Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals.
Strong guest service orientation and training skills background required.
Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources
APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Primary Location: Canada-Edmonton-The Fairmont Hotel Macdonald
Employee Status: Regular
Job Level: Management / Supervisory
Shift: Overnight Job
Closing Date: 09.Feb.2017, 1:59:00 AM
Req ID: MAC00716