Fairmont Royal Service Agent (Full Time, Permanent) in Canada

Primary Location

Royal Service Agent (Full Time, Permanent)

We are searching for a dynamic team player who is passionate about delivering on the promise of excellence in Guest Service.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:

  • Acknowledging guest compliments and complaints and ensuring the guests needs are met
  • Follow-up of all guest requests or concerns
  • Answer external and internal calls and direct to the appropriate departments. Wherever possible assist the guest in their inquires prior to redirecting them
  • Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, guest and staff medicals, and mechanical alarms
  • Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Maintenance, Guest Services, Food and Beverage
  • Ensuring accurate records of guest calls to Royal Service to maintain the integrity of our data
  • Maintaining a safe and hazard free working environment
  • Establishing and maintaining a good working relationship with other hotel departments
  • Being well informed about all hotel facilities and hotel history in order to provide informative and interesting hotel tours as required
  • Maintaining knowledge of hotel rates and packages
  • Collecting and maintaining information on the hotel and surrounding area
  • Attending promotional functions as necessary
  • Ensuring enter-departmental communication and co-operation in the interest of better guest satisfaction
  • Completing daily task list
  • Adhering to the FH&R; Green Plan and the Chateau Lake Louise Health & Safety policy
  • Working shifts as business levels dictate
  • General computer maintenance
  • All other duties as assigned
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Adhere to all environmental policies and programs as required
  • Other reasonable duties as assigned
Employee Status


  • Excellent inter-personal skills
  • Self-motivated with a keen sense of guest service and excellent decision making skills
  • Previous Guest or Customer Service experience an asset
  • Opera system and Word Perfect experience preferred
  • Professional appearance and manner required

Physical Aspects of Position (include but are not limited to):

  • Frequent sitting throughout shift

  • Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.

We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Canada-Lake Louise-The Fairmont Chateau Lake Louise

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 27.Apr.2017, 10:59:00 PM

Req ID: CLL02696