NCR Customer Service Representative I in Chile

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries. TITLE: Customer Service Representative



Responsible for the attention of service requests from a given customer and ensure timely and satisfactory response and resolution.

Position responsible for ensuring contractual obligations with customers are met on a service request, incident, work order, procedural and systems basis;

Position can be located at customer site

Required to have maintain working relationships with all WCS operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management, the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers

Must have a thorough understanding of WCS systems, operations and policies, that are used to resolve customer problems, and customer procedures involved in the delivery of the service

Daily job responsibilities may change based on customer need

Assist WCS Management, CCC, AS 3-4s, TMs, and/or ESMs in the areas related with the execution of the scope of the service included in the contract

Ensure that the customer uses the proper primary escalation contacts within WCS

• Escalate customer problems both internally and externally, when required, according to defined escalation paths

Requires rotation in work hours involving weekend, holiday or extended hours

Description (the following list is provided as a guideline, responsibilities are not limited to the following and may be changed):

Record information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information

Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards

Allocates engineer appointment times for jobs requiring multiple resources on-site; Assigns and distributes workload to Customer Engineer’s to meet Service Level Agreement’s (SLAs) across broader areas

Coordination of testing for new devices, dispatching procedures, etc., for cer EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


Job Customer Svcs/Support Services

Title: Customer Service Representative I

Location: Chile

Requisition ID: 0049045_P0058446