Fairmont Asian Guest Service Agent in United States

Primary Location

Asian Guest Service AgentFirst impressions are everything! As an Asian Guest Service Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview: Fairmont Orchid is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at Fairmont Orchid.

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Preparing for the pre-arrival of the Japanese guests, assisting in their arrival experience

  • Works as concierge and liaison with the Far East wholesale and transient markets, it's guests, clients, groups and VIP's

  • Working as a team with other departments.
  • The AGS team is wholly responsible for ensuring that all of the offerings we have in English can be communicated to this critical market segment in a way that they will understand
  • Other duties as assigned
Employee Status

Qualifications:

  • Previous Guest service experience preferred
  • Seeking candidate with High School Degree
  • Some experience required
  • Must be able to speak, read, and write in English and Japanese
  • Must have intermediate math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
  • Must have basic computer skills
  • Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Must be able to solve simple problems
  • Must have excellent Guest Service skills
  • Must be able to multi task
  • Will frequently use hotel property management system, experience with such programs is preferred

*Physical Aspects of Position (include but are not limited to): *

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Candidates must be authorized to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Fairmont Orchid is an Equal Opportunity Employer and a Drug Free Workplace.

Primary Location: United States-Kohala Coast-The Fairmont Orchid

Employee Status: Regular

Job Level: Colleague

Schedule: Casual

Shift: Rotating / Shift Work

Travel: No

Closing Date: 19.Jan.2017, 11:59:00 PM

Req ID: ORC01727