Catholic Charities Community Services of New York Case Manager in United States


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Case Manager

Job Title: Case Manager

FLSA Status: Full Time, Exempt

Classification: Professional

Department: Community Outreach Services : Eviction Prevention - Homebase CD 9

Office: Blackrock

Reports to: Assistant Program Director

Supervisory Responsibilities: No

Summary: The Case Manager provides direct case management services through diversion, eviction prevention and aftercare, to clients who are most at risk of entry and re-entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short- term case management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide crisis intervention to individuals and families facing a housing crisis, and who are most at risk of shelter entry or re-entry. Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.

  • Conduct thorough needs assessments and develop service plans to address identified, concrete needs using a short-term intervention model.

  • Conduct assessments of individual and family problems and follow-up with full or brief services, or with referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.

  • Conduct outreach and home visits.

  • Develop and maintain good communication with other programs and departments within the organization to facilitate inter-agency referrals.

  • Assist clients in applying for and receiving public and private benefits.

  • Maintain current and accurate documentation of services provided to clients.

  • Attend regular sessions with immediate supervisor.

  • Conduct educational and/or supportive groups.

  • Attend Agency’s in-service training and unit meetings as well as any other agency-related activities.

  • Complete statistical reports.

  • Assist with food distribution at food pantry and related administrative duties.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • To conduct home visits and outreach within NYC at least 50% of the time, individuals will use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.

  • Ability to work with the public.

  • Ability to position boxes/items at different levels that weigh up to 25 lbs.

  • Remain stationary at a work station and use a computer at least 50% of the time.

  • Potential to carry a laptop to offsite work locations.


Education and/or experience required:

  • Bachelor’s degree or at least two years’ experience in the social services field.

Skills, Licenses, and/or competencies required:

  • Bilingual, English/Spanish, a plus.

  • Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.

  • Good organizational, time-management and communication skills.

  • Individual must possess the ability to work well independently as well as part of a team.