Fairmont Conference Services and Catering Manager in United States

Primary Location

Conference Services & Catering ManagerAt Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services & Catering Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

Hotel Overview: The Fairmont Newport Beach in Southern California radiates a dramatic feel both from an architectural and design standpoint. Each and every aspect is designed to surround you with the total 'O.C' luxury experience.

Summary of Responsibilities:Reporting to the Director of Catering and Conference Services, responsibilities and essential job functions include but are not limited to the following:

The primary purpose of the Conference Services and Catering Manager is to anticipate and exceed the Clients expectations and needs in planning and executing each event ensuring the best return value for the hotel.

  • Establish effective working relationship with both new and existing clients.

  • Confirm event related information with the client. Organize/disseminate information to all departments through emails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner

  • Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director Conference Services and Catering when any special menus are sold

  • Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client

  • Create floor plans for best use of space for each event and to ensure banquet and client are in agreement prior to set-up

  • Obtain guarantees of food and beverage events for banquets and kitchen.

  • Confirm billing procedures, ensuring client credibility and deposits and/or credit applications are received with adequate information and within an acceptable time frame

  • Attend BEO meetings to review event contracts to ensure last minute changes are communicated with banquets, kitchen, and stewarding

  • Service the events the day of in partnership with the Banquet Department

  • Full knowledge of (and in adherence to) liquor and fire safety laws and regulations

  • Attend weekly/monthly departmental communication meetings, also sales and operations meetings as required

  • Responsible for following the guidelines/deadlines as detailed in the Conference Services and Catering checklist

Specific Group Responsibilities:

  • Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival

  • “Wash” room blocks and food and beverage covers in order to ensure a more accurate forecast

  • Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales and Catering and PMS systems

  • Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weakness of an event while soliciting return business

Specific Catering Responsibilities:

  • Take inquiry calls and leads and follow up on Inquiries in a timely manner.

  • Conduct site visits and meet with clients as needed.

  • Create accounts, block the function space in Opera Sales and Catering and issue contracts

Employee Status


  • Minimum of 2 years’ experience in Catering and Conference Services planning

  • Good understanding of the luxury hotel market

  • Additional experience in the hospitality industry is an asset.

  • Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated

  • Proven ability to plan and execute events effectively with a strong attention to detail

  • Working knowledge of Opera Catering and Sales, word, excel, and meeting matrix programs

  • Understanding of hotel departments

  • Strong written and verbal communication skills

  • Computer/Office skills required

  • Ability to sit/stand for periods of time

  • Ability to work weekends/holidays/evenings

  • Ability to work outdoors

  • Requires advanced knowledge of catering.

  • Attention to detail and strong organizational skills.

  • Impeccable dress standards to represent this luxury property.

  • Needs to distinguish the various priorities as they relate to both guests and employees.

  • Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.

  • Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

Visa Requirements: Must be eligible to work in the US APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Newport Beach-Fairmont Newport Beach

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 19.Feb.2017, 2:59:00 AM

Req ID: NEW00611