Citrix Systems Inc. Customer Service Representative German or French in United States

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Location:

Dublin

Requisition:

R5863 Customer Service Representative German or French (Open)

Job Posting Title:

Customer Service Representative German or French

Job Description:

  • Handles inbound customer inquiries via phone and email while adhering to established Service Level Agreements and Key Performance Indicators

  • Responsible for case management while adhering to established Quality Assurance guidelines

  • Determines root cause and provides resolution for customer issues

  • Contributes to knowledge management system in the form of updating or creating policies and procedures

Qualifications

  • Excellent customer service attitude and the ability to interact with customers in a professional manner

  • Strong verbal and written communication skills as well as excellent listening skills

  • Ability to work flexible schedules

  • Able to resolve customer inquiries with minimal to moderate guidance

  • Work effectively in a team environment and collaborate cross-functionally

  • Ability to analyze information and evaluate results to resolve problems

  • Excellent organizational skills with the ability to prioritize, organize, and complete tasks

Requirements (Education, Certification, Training, and Experience)

  • AA Degree preferred

  • 0-2 years of customer service experience in a call center or fast-paced environment

  • Working knowledge of Microsoft Windows and Office suites

  • Experience with CRM systems preferred

  • Fluency to a native level in either German/French/Spanish and English

Functional Area:

Customer Service

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at www.citrix.com.