Fairmont Director, Housekeeping in United States

Primary Location

Director, Housekeeping

Hotel Overview: Opening in the Summer of 2017, the Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.

Summary of Responsibilities:

Reporting to Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Ensure Fairmont Hotels & Resorts core standards are implemented and audited for consistency

  • Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions

  • Maintain all Hotel guest rooms, public areas, and heart of the house areas, ensuring that the highest standards of cleanliness are met

  • Hire, train and lead Housekeeping team to ensure a successful operation

  • Measure, interpret and evaluate teams working standards and correct where necessary

  • Ensure effective everyday communications, including coaching and performance management

  • Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained

  • Control all purchases for the department and is consistently aware of quality and cost

  • Control department labor costs through effective scheduling, vacation planning and department productivity, including leased labor

  • Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget

  • Responsible for the annual budget

  • Coordinate preventative maintenance programs with the Director of Engineering

  • Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.

  • Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.

  • Conduct regular departmental meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments

  • Keep informed of the housekeeping standards of competitor hotels

  • Conduct leader performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues and leaders.

  • Provides guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction.

  • Controls and provides feedback on labor and operational expenses.

  • Interact professionally with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors

  • Ensure that all departmental reports and correspondence are completed punctually and accurately

  • Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.

  • Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents

  • To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.

  • Accept responsibility for carrying out other management duties as requested by the Director of Rooms

Employee Status


  • Minimum of 5 years management experience in a large Housekeeping department is a requirement, preferably with a luxury hotel brand
  • Working knowledge of Property Management system Opera an asset
  • Proven hands on management style and ability to lead through example in all areas is essential
  • Proven ability to successfully lead, train and motivate colleagues is essential
  • Must be highly organized, energetic and possess the ability to get the job done
  • Strong administration, problem-solving and organizational skills
  • Dynamic, energetic, creative and thrives under pressure
  • Working knowledge of Outlook, Word and Excel
  • University/College degree in a related discipline is an asset
  • Previous leadership experience in other rooms division functions an asset

Visa Requirements:Candidates must be legally eligible to work in the United States.

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Austin-Fairmont Austin

Employee Status: Regular

Job Level: Senior Leadership / Executive

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 24.May.2017, 11:59:00 PM

Req ID: FAI05521