Fairmont Director, Operations in United States

Primary Location

Director of OperationsFairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Hotel Overview:

The Fairmont Olympic Hotel is Seattle’s most celebrated treasure, and has been voted the number one hotel in Seattle by the readers of both Conde Nast and Travel & Leisure Magazines. The hotel has a rich history dating back to its opening in 1924. The Hotel is located in Seattle’s exclusive Rainier Square neighborhood and is an impeccably restored Italian Renaissance style building, housing 450 guest rooms, including 209 suites.

Summary of Responsibilities:Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

  • Champion Fairmont's Culture, Mission, Vision and Values

  • Participate actively as a member of the Executive Committee

  • Participate actively in the preparation of the Annual Business Plan, Marketing Plan and Strategic Plan and achieve the objectives therein

  • Assume all responsibilities of the General Manager in their absence

  • Ensure the smooth operation and coordination of the operating departments through their respective department heads

  • Lead the Room Division and Food & Beverage Division of the hotel, ensuring the highest levels of guest satisfaction, employee satisfaction and productivity

  • Plays a lead role in yield management for the hotel

  • Communicates the hotel emergency plan and crisis procedures and ensures that they are kept up to date

  • Manages tenant affairs and negotiates leases

  • Manages the annual preventative maintenance schedule

  • Manages all guest communication systems i.e., guest directory, in-house TV information channel, welcome packages etc.

Employee Status


  • Previous experience as a Director of Operations with a Food & Beverage Division background

  • University/College degree in a related discipline or equivalent work experience

  • Exceptional leadership and communication skills

  • Computer literate with proficiency in Word and Excel

Visa Requirements: Must be able to provide or obtain authorization to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Seattle-The Fairmont Olympic Hotel

Employee Status: Regular

Job Level: Senior Leadership / Executive

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: Ongoing

Req ID: SEA00920