Fairmont Director, Spa in United States

Primary Location

Director, SpaFor guests seeking rejuvenation, inspiration and personalized attention, Fairmont Hotels & Resorts offers a wide selection of luxurious Spa experiences. Your leadership and passion as Director, Spa will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.

Hotel Overview: Opening the Summer of 2017, the Fairmont Austin will offer 1048 guest rooms and suites along with 106,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.

Summary of Responsibilities:Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Direct and lead the day to day Spa operation ensuring all standards are followed

  • Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities

  • Promote and sell customized Spa programs to conference groups and individuals

  • Work with Hotel Regional Sales and Marketing departments

  • Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques

  • Create and lead the implementation of 12-month marketing plan

  • Submit monthly report requirements; including business reports and treatment audits

  • Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales

  • Assist in the recruitment, development and training of all leaders and support staff

  • Balance operational, administrative and Colleague needs

  • Follow departmental policies and procedures

  • Follow all safety and sanitation policies

  • Other duties as assigned

Employee Status


  • Previous leadership experience within the Spa field required

  • University/College degree in a related discipline required

  • Computer literate in Microsoft Window applications required

  • Experience in the Hotel industry an asset

  • Experience and certification in one of the Spa disciplines of fitness or therapy preferred

  • Excellent communication and organizational skills

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:Candidates must be legally eligible to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Austin-Fairmont Austin

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 25.Jan.2017, 12:59:00 AM

Req ID: AUS00028