Fairmont Front Desk Agent/Switchboard Operator in United States

Primary Location

Reception Agent and Switchboard OperatorFirst impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview: The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in the total 'O.C.' luxury experience.

Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Greet, check in and settle guest accounts while ensuring all service standards are followed

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Respond to each Guest who approaches the Reception Desk

  • Drive rate through up-selling room brands

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Proficiency in English (verbal and written), second language an asset

  • Previous customer related experience preferred

  • Previous PMS experience an asset

  • Knowledge of Micros Fidelio Opera, Microsoft XP and Office Applications an asset

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

  • Must be able to lift and carry 20lb

Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA) This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

The Fairmont Newport Beach is an Equal Opportunity Employer. EOE/M/F/V/D

Primary Location: United States-Newport Beach-Fairmont Newport Beach

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 28.Mar.2017, 1:59:00 AM

Req ID: NEW00613