Fairmont Front Desk Supervisor in United States

Primary Location

Front Desk Supervisor

As Front Office Supervisor, you will be an ambassador for an exceptional guest experience, where your passion for service will inspire your team and make our guests feel valued. The Front Office Supervisor is primarily responsible for supervising all the Front Desk Agents while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly. The Front Office Supervisor will be the main point of contact for the Front Desk and all other operating departments, such as Housekeeping and Engineering.

Hotel Overview:

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over forty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Summary of Responsibilities: Reporting to the Director of Front Offce, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and supervise the Front Desk team while ensuring all service standards are followed

  • Handle guest concerns and react quickly, logging and notifying proper departments

  • Attend regularly scheduled departmental meeting

  • Assist in managing the departmental budget and scheduling Colleagues accordingly

  • Balance operational, administrative and Colleague needs

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status


  • Previous leadership experience in front office preferred

  • Previous Property Management System experience required

  • Computer literate in Microsoft Window applications preferred

  • Must be able to type 25 words per minute

  • University/College degree in a related discipline an asset

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending stairs and ramps

Visa Requirements: Must be able to provide proof of eligibility to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Dallas-The Fairmont Dallas

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 06.Mar.2017, 12:59:00 AM

Req ID: DAL00807