Fairmont Guest Services/Transportation Supervisor in United States

Primary Location

Guest Services SupervisorProviding engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Reception Supervisor, where your passion for service will inspire your team and make our Owners and Guests feel valued.

Hotel Overview:The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities. * *

Summary of Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and supervise the Reception/Transportation team while ensuring all service standards are followed

  • Handle Owner/Guest concerns and react quickly, logging and notifying proper departments

  • Attend regularly scheduled departmental meetings

  • Assign tasks according to daily workflow

  • Balance operational, administrative and Colleague needs

  • Assist Owners and Guests regarding hotel facilities in an informative and helpful way

  • Coordinates arrival and departure schedules for Owners and Guests

  • Coordinate daily transportation needs

  • Manager on duty responsbilities as assigned

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Previous leadership experience in guest services preferred

  • Previous Property Management System experience preferred

  • Computer literate in Microsoft Window applications required

  • University/College degree in a related discipline an asset

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be eligible to work in the US

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United States-Telluride-Fairmont Heritage Place, Franz Klammer Lodge

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 26.Jan.2017, 11:59:00 PM

Req ID: FKL00368