Fairmont Relief Reservations Agent in United States

Primary Location

Reservation Agent (Temporary)We are seeking a Temporary Reservations agent who will oversee telephone, email and internal reservation requests for our landmark hotel. The Reservations Team at Fairmont San Francisco is a key part of the hotel's success, involved in all types of reservations, including group, transient, wholesale and online travel agent bookings. Reservations agents work in partnership with 2-3 other Reservations agents in sharing the workload, based on business needs, and report to the Reservations & Yield Manager.The high-level touch service at time of booking and prior to day of arrival ensures an exceptional experience for our Fairmont guests, so this is a very important position at the property.

Hotel Overview: World-renowned, The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the fully restored hotel coupled with its reputation for impeccable service promises a regal experience. Completed in April 2001, the $85 million restoration project is highlighted by the re-emergence of the Main Lobby as a grand public space, as well as the remodeling of all the guestrooms.

Summary of Responsibilities: Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Book and enter room reservation requests using the Property Management System

  • Enter grolists while ensuring accuracy, as required

  • VIP reach-out to guests booking high-rated suites

  • Manage reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office
  • Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

  • Liaise with Sales and other departments as required

  • Answer telephone and email inquiries in a timely manner

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status


  • Previous customer related experience required

  • Knowledge of Opera an asset

  • Previous Property Manager System experience preferred

  • Computer literate in Microsoft Window applications required, notably Microsoft Outlook, Word and Excel applications

  • Must be able to type 50 words per minute

  • Strong attention to detail

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent sitting throughout shift

  • Occasional kneeling, pushing, pulling, lifting, walking and standing

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must have proof of eligibility to work in the United States.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at www.fairmont.com to find out more about our company.


Primary Location: United States-San Francisco-The Fairmont San Francisco

Employee Status: Limited Term

Job Level: Colleague

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 04.Feb.2017, 11:59:00 PM

Req ID: SAF01196