Fairmont Retail Sales Lead- ANNA J Full Time in United States

Primary Location

Retail Sales Lead

At Fairmont Hotels & Resorts, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service as a Retail Lead, where your warmth and knowledge of our offerings will assist guests in re-creating our exceptional hotel experience in their own homes.

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 70,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, seven tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Director of Retail, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Positively and consistently demonstrates a neat, professional and fashionable image
  • Attend to customers in a professional and polite manner while up-selling merchandise
  • Build and maintain solid guest relationships through positive guest interaction
  • Maintains positive and flexible working relationships with other departments
  • All cashiering duties according to standards
  • Provide basic sales techniques and promote merchandise to guests
  • Partake in stock-take and month end inventories
  • Ensure the shop is clean at all times while replenishing and replacing all product while following retail procedure
  • Follow department policies, procedures and service standards including communication with management
  • Follow all safety, loss prevention and merchandise handling policies as directed by management
  • Other duties as assigned
Employee Status


  • Previous experience within retail preferred
  • Computer literate in Microsoft Window applications and or Point of
  • Sales System, Micros is preferred
  • University/College degree in a related discipline an asset
  • Must be revenue driven
  • Must possess a professional presentation
  • Previous Hotel experience preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to work flexible shifts including, nights, weekends and holidays

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

Visa Requirements: Proof of eligibility to work in the United States is required.

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

Primary Location: United States-Scottsdale-Fairmont Scottsdale Princess

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 09.Feb.2017, 1:59:00 AM

Req ID: SCP02439