Kforce Deskside Engineer - Senior in Washington, District Of Columbia

Kforce has a client that is seeking a Desk Side Engineer - Senior in Washington, District of Colombia (D.C.). Responsibilities:

  • Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users

  • Providing end-user software and hardware troubleshooting and support in-person or over the phone

  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

  • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues

  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

  • Troubleshooting Apple MAC computers

  • Imaging workstations while safeguarding customer files and profiles; also, testing laptop and desktop computers

  • Upgrading end user computer systems ensuring no data loss

  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications

  • Work independently in a customer environment

  • Engaging engineers from multiple teams

  • Bachelor of Computer Science, Information Systems or related field preferred

  • Five (5) years of equivalent work experience in-lieu of education will be considered

  • Four (4) years of work experience in a federal government environment providing desks ide hardware and software support

  • Ability to work within Citrix Studio and IBM BigFix

  • Team player with good communication, organizational, and strong interpersonal skills

  • Able to prioritize and drive to results with a high emphasis on quality

  • Experience using IT Service Management software (ServiceNow, Remedy)

  • Ability to life and move equipment 40lbs or more

  • Must be oriented to customer service and can work in front of the customers, utilizing remote tools, and through email

Certifications:

  • Microsoft Certified Help Desk Support Technician

  • Apple Certified Mac Technician

  • CompTIA A

  • HDI

  • MCITP

  • MCTS

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours