ARAMARK Front Desk Supervisor - Georgetown University Hotel & Conference Center in Washington, District Of Columbia

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .

Description:

Position Summary: The Front Desk Supervisor is required to welcome and accommodate guests and staff in an effective and courteous manner. Directly participates in operating a traditional 24-hour, seven days a week, hotel-style front desk operation. The Front Desk Supervisor answers external and internal telephone calls taking and delivering messages as needed, provides guest services at the lodge so each staff member and guest experiences a positive impression of the facility, works in conjunction with all guest service employees and deals with any lodge guests and employees who require or request hospitality services.

Essential Functions:

  • Empowered to make decisions that directly affect the guest’s experience in a positive fashion.

  • The front desk will be staffed to provide services 24 hours a day 7 days a week.

  • After training, must display a working knowledge of emergency procedures so that employee and guest safety will be insured.

  • Utilizes the radio/paging internal communication system used throughout the facility.

  • Assists in coordinating registration functions for all guests.

  • Complete daily front desk checklist tasks

  • Works within the key issuance and control program to ensure total key control and quality assurance.

  • Communicates closely with all departments to ensure a seamless guest experience.Responsible for sale of gift shop items.

  • Responsible for keeping the gift shop area cleaned & well stocked.

  • Active departmental participation in training programs as directed by the General Manager.

  • In the event of inclement weather, will be required to remain on sight and on duty until replaced.

  • Additional tasks and responsibilities may be assigned at the discretion of the manager.

Qualifications:

  • Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.

  • A strong knowledge of personal computers is essential.

  • Experience in all facets of providing guest services.

  • Must be able to lead, motivate, and communicate effectively with others.

  • Strong organizational abilities.

  • Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.

  • Must be able to read, write, and clearly speak English.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran