Robert Half Technology Help Desk Analyst I in Watertown, Wisconsin

Robert Half Technology is looking for a Help Desk Analyst for a contract to full-time opportunity with our client in Jefferson County, WI. The Help Desk Analyst will be responsible for supporting over 3,000 end users nationwide on 1st tier technical issues related to Citrix, Microsoft Office Suite, over 50+ applications, PCs, printers, mobile devices, and general hardware. You will be the first person answering 90% of technical issues and calls. It is imperative that you provide excellent customer service and thorough resolution and follow up. You are held accountable to responding under timeframe for voicemail and emails, but the ultimate goal is that end user is satisfied with the service and results. You will be working on a team of other Help Desk professionals reporting to the Help Desk Manager who has been with the company 10 years! Work Schedule is Monday through Friday 7:30 am - 4:00 pm or 8:00 am - 4:30 pm. If you are interested in this opportunity, please apply online at and send resume to Robert Half Technology is looking for a Tier 1 Help Desk Analyst with a minimum of one or more years working on a help desk or as a desktop support technician. The absolute must haves for this role are: customer service, provide effective solutions for end users, intermediate knowledge of Citrix, Microsoft Products - Office & Servers, and great documentation skills. This is a great opportunity to work with a stable team and a very fun and friendly environment. This is a contract to full-time opportunity, estimated contract time if 60 days before converting to their payroll.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

Contact your local Robert Half Technology office at 888.674.2094 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Equal Opportunity Employer M/F/Disability/Vet

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Req ID: 04600-0008876029

Functional Role: Help Desk/Tech Support I

Country: USA

State: WI

City: Watertown

Postal Code: 53094

Compensation: $11.88 to $13.75 per hour

Requirements: PC Desktop - Workstation, Citrix, MS Windows 7, MS Windows