CARIBOU COFFEE Shift Leader in WEST DES MOINES, Iowa
Position Mission: The Shift Leader is responsible for the overall leadership and direction of the store in the absence of the Store Manager or the Assistant Store Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift. This position manages the shift requirements for labor, customer service and employee tasks, in accordance to Caribou Coffee standards. The Shift Leader maintains a consistent and outstanding guest experience while supporting daily sales goals. Responsibilities Include: Core Competencies: Problem solving. Managing the guest experience. Maintaining the look and feel of a well-run store. Driving for results. Managing multiple priorities. Being resilient under pressure. Training. Demonstrating leadership. Essential Functions: Guest Service/Shift work. Ensures guests are welcomed into the store. Ensures consistency in beverage preparation. Develops personal ongoing relationships with customers. Supports Team Member functions as necessary to provide seamless customer service to guests. Employee Relations... For full info follow application link.Caribou Coffee Company, Inc. is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity and sexual orientation.