Verizon Wireless Systems Perfomance Engineer in West Nyack, New York
The primary purpose of this position is to proactively provide support for overall network performance with emphasis on Inbuilding/oDAS/iDAS/Small Cell solutionsand use a wide variety of tools to ensure optimal and reliable service for Verizon Wireless customers, as well as, constantly evaluate and improve performance trends and take action to investigate and resolve performance degradations.
Monitor and meet System Performance goals including Ineffective Attempts (IA) and Lost Calls (LC) in voice networks, Failed Connection Attempts (FCA) and Dropped Connections (DC) in EVDO, and RRC Set Up Failures and Bearer Drops in LTE networks. Ensuring proper VoLTE functionality. Optimization and project management of problem areas in order to improve performance and/or capacity through the use of field changeable parameters
Essential Functions for oDAS/Inbuilding/Subways/Small Cells:
Evaluation of Service Performance trends using system or drive data
Perform all RF Performance activities required to support the network build program (new cells, modifications, carrier adds, etc.)
Call/meet customer or employee if necessary
Test coverage at subject locations
Evaluate Inbuilding/oDAS/iDAS/Small Cell solutions designs, installations and complete testing for activation
Isolation of root causes and impacted services, features and markets
VoLTE testing with understanding and analyses of relevant KPIs
Coordinate technical investigations and testing with appropriate regional, area and HQ functions
Provide technical analysis, troubleshooting, and training assistance to markets and regions as requested
Optimizes LTE and RAN Networks using traditional and innovative means.
Investigates and resolves customer complaints regarding service.
Interacts professionally with customers (internal and external)
Integrates new cell sites, small cells, and DAS systems into existing macro Network
Works with RF Design to modify network
Take ownership of issues and drives them to resolution
Is self-motivated and efficient with minimal supervision
Works well with colleagues and with various departments (Area and HQ Network, Network Operations, Network Engineering, Maintenance Engineering) and vendors to implement changes and troubleshoot
Bachelor's degree in Computer/Electrical Engineering (or degree with a similar rigor) with a minimum of 5 years of experience with Inbuilding/oDAS/iDAS/Small Cell solutions.
Knowledge of LTE and CDMA technologies.
Knowledge of LTE including VoLTE and RAN Networks
Knowledge of IP and transport protocols
Strong statistical and analytical abilities
Working knowledge of at least one data collection tool such as Datapro
Working knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix
Knowledge of propagation and optimization modeling tools such as
Planet, GeoPlan, ACP, DB Planner
Knowledge of ALU systems including OSS preferred
Knowledge of 3GPP LTE standards preferred
Ability to understand, compile, evaluate, and present complex data and solutions
Ability to differentiate and diagnose RAN and CORE related problems; understanding of Systems Engineering aspects related to RAN & proficiency in Core level call flow analysis. IMS understanding is a plus.
Knowledge of programming languages such as C++, Python, Unix, scripting tools is a plus
Knowledge of mapping software such as MapInfo, ArcGIS, Topo
Flexibility in work schedule.
Proficiency in Microsoft Office: Excel, Word, PowerPoint
Valid driver’s license and good driving record.
Strong work ethic, integrity and work extremely well in a tea
Responsible for supervision of a team and/or for specific projects or definable portions of larger projects or processes; creates practices that aid in the successful completion of projects within a product or functional area; typically reports to Manager (Band 6).
Individual Contributor Role
Uses professional concepts and company policies & procedures to solve a wide range of complex problems in creative and practical ways; makes recommendations that aid in the successful completion of initiatives within a functional area. Typically involved in one large and/or complex project at a time; develops schedules to ensure timely completion of the project; identifies appropriate resources needed.
Decision Making Authority
Receives general guidance for the accomplishment of short to medium term goals and operating objectives. Plans and executes own work. Exerts significant latitude in determining objectives of assignment. Line of sight up to 1 year.
Provides resolutions to a diverse range of complex problems. Analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods & techniques for obtaining solutions.
Knowledge and Skills
Requires a range of skills within a professional discipline including familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.