Convergys Sales and Service Rep III in Wichita, Kansas

Job Title:

Sales and Service Rep III

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.


Come to work for a company that likes to promote from within, a company that will pay you $13.00 per hour and potential bonuses on top of that, a company that cares about you! We offer an opportunity for you to gain real business knowledge and utilize your sales and customer service skills at the same time, while helping customers each and every day. We are building a reputation that you will be proud to be a part of!


Interface with customers via phone or the internet for the purpose of following up with individuals already interested in purchasing a policy.

NOTE : Employment is contingent upon the results of a criminal background check*

With this position, you will be required to obtain a Kansas Life Insurance License.

Convergys will provide paid training and cover the cost of the Kansas Life Insurance License exam.

Dimension & Scope :

Using highly effective sales skills, licensed agents will proactively sell life insurance products by calling customers who have previously expressed interest in learning more about life insurance offered by the client. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the customers contacted.

Principal Duties and Responsibilities:

  • Gain (or have current) appropriate insurance licensing for their resident state through studying materials and passing required tests

  • Proactively contact customers using outbound calling technology.

  • Actively participate in ongoing insurance license training and compliance to all state rules and regulations for insurance and telemarketing.

  • Ensure accuracy of information collected.

  • May need to follow-up and encourage customers to send back required documentation.

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Place and/or receive customer inquiries that may require deviation from a script or sales flow process.

  • Conduct effective consultative selling by asking appropriate questions and matching the right product to the customer’s needs, resulting in closed sales as well as increased customer satisfaction.

  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

  • Comply with all do not call and insurance regulatory standards.

Education & Professional Certifications:

  • High school diploma or GED

  • Insurance license (past or present) preferred

Candidate Profile:

  • Demonstrated success in an outbound sales or telemarketing environment

  • Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.

  • Capacity to learn complex processes and policies.

  • Ability to successfully take tests and retain knowledge.

  • Knowledge of computer operations.

  • Detail oriented with examples of how they have been able to ensure high quality work.

  • Willingness to rotate shifts, as needed.

  • Positive orientation: as in focused on how to achieve success, not on barriers.

  • Courteous with strong customer service orientation.

  • Dependable and flexible.

  • Good listening and responding skills.

  • Possess a drive to achieve as well as insight into self and others.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.



USA, Wichita, KS

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.