JPMorgan Chase Business Systems Analyst II in Wilmington, Delaware

This role will partner with technology groups, business partners, project analysts/managers, business analysts and external offshore resources to plan and manage user acceptance testing. Individual will be responsible and accountable for managing all aspects of the testing lifecycle. The function is considered complex in nature with significant business impact. The candidate must be considered a subject matter expert for multiple areas of business functionality in an Operational or IT environment.


  • Lead a team of operational professionals responsible for user acceptance testing.

  • Able to manage shifting priorities, motivate and manage teams against aggressive timelines.

  • Manage the planning, execution and reporting across multiple projects/initiatives in alignment with Business needs.

  • Develop strategies and plans for improving testing efficiency and effectiveness by evaluating processes and technologies.

  • Develop and nurture key relationships with critical stakeholders throughout the PDLC/SDLC/STLC to facilitate effective communication, manage expectations, and deliver results.

  • Work with the management team to establish operational goals and objectives for the UAT organization

  • Demonstrate a strong talent mindset: maintaining, recruiting, selecting, training, coaching and motivating staff.

Required Skills:

  • Effective leadership skills.

  • Software Development skills – Proficient in Agile and Waterfall methodologies

  • Management skills – Proven ability to execute a strategy including resource management of operational resources, schedule, quality controls, reporting and all levels of communication.

  • Problem solving skills – Ability to scope complex problems and apply analytical tools in order to develop solutions.

  • Change Management skills – Ability to adapt and be flexible; must be able to manage risks and issues as they arise.

  • Client management skills – Ability to collaborate and closely partner with peers and stakeholders on initiatives to ensure successful integration.

  • Capacity management – Ability to plan onshore/offshore staffing requirements for initiatives including mixture of FTE and Contract staff.

  • Process improvement skills – Ability to leverage automation, process re-engineering or other tools to drive continuous improvement and efficiencies. Qualifications:

  • 4-Yr Bachelor’s degree or comparable experience.

  • Minimum five years of management experience.

  • Minimum five years of hands-on experience in managing an operations and/or IT function.

  • Proven experience in implementing processes, methodologies, metrics and establishing a highly productive operational team.

  • Excellent written and verbal communication skills.

  • Experience in demand planning.

  • Proven track record of creating efficiency gains in operational processes through automation, process improvements, etc.