JPMorgan Chase Enterprise - Business Analyst in Wilmington, Delaware

Enterprise - Business Analyst

Description

About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Job Description:

The Consumer and Community Banking (CCB) Business Engineering (BE) team's primary mission is to provide centralized prioritization, planning, design, and execution support & leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas. Within BE, the Project Definition Group strives to achieve best in class status within JPMC and in the areas of Business Analysis which will allow us to be leaders in raising the firm's performance of these functions. We accomplish this by developing a high-performing team that is committed to well-defined processes, innovative use of technology, superb relationship management, and a culture of continuous improvement.

Responsibilities:

  • Organizes, plans, and directs Concept, Requirements, & Analysis activities for large, complex initiatives that may span multiple LOBs. Leads requirements gathering sessions, process analysis and business interviewing activities to develop high quality Business Requirement Documents (BRD).

  • Conducts research and impact analysis, root cause analysis, and performs AS-Is process mapping related to the assigned project.

  • Creates robust requirements documents through the use of current and desired state analyses, gap assessments, business cases, mock-ups and use cases.

  • Performs Quality Review of BRDs to ensure thoroughness & completeness to Program/Project Charter and Scope.

  • Projects are high profile with significant bottom-line impact, highly complex, strategic in nature and enterprise-wide.

Typical Duties:

  • Advanced Leadership skills

  • Problem analysis and resolution

  • Teamwork

  • Project Planning and Organization

  • Strong facilitation and presentation skills

  • Sophisticated Business analysis skills

  • Business Interviewing Skills

  • Computer Fluency (STRONG Word Processing, Spreadsheet, and Process Mapping Software skills)

  • Strong Communication Skills

  • Implicit requirements elicitation skills

  • Coaching/ Training Skills

  • May provide consultation on complex projects and is considered to be a top level contributor/specialist.

Qualifications

  • 3-8 years of business analysis experience in business process and technology integration projects.

  • Experience leading large cross-functional teams of various levels.

  • Knowledge and application of successful business analysis tools and practices with practical experience

  • Strong attention to detail and delivery track record.

  • Can leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business and Technology.

  • Strong partnership record and ability to build effective business relationships

  • Ability to troubleshoot and come up a variety of solutions

  • Strong analytical skills required

  • Ability to organize, prioritize and manage personal work

  • Excellent communication, presentation (both oral and written) and influencing skills

  • Ability to work independently and in a team environment

  • Effective change management skills

  • Experience using MS Word, Excel, Access, Power Point, and Visio

  • Ability to be flexible, follow tight deadlines, organize and prioritize work

  • Strong team building skills

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Job Research & Analysis

Primary Location US-DE-Wilmington-One Christina Center / 52381

Other Locations US-OH-Columbus-1111 Polaris / 54101

Organization CONSUMER & COMMUNITY BANKING

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: 160112187