Veterans Affairs, Veterans Health Administration Medical Support Assistant (Advanced) in Wisconsin Rapids, Wisconsin

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Wisconsin Rapids, WI
Work Schedule is Part Time 20 hours - Permanent

Opened Tuesday 10/18/2016 (5 day(s) ago)

** Closes Monday 10/31/2016 (8 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1821989

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Currently there is one (1) Part-Time (20 hours per weed) Advanced Medical Support Assistant (Adv MSA) positions available at the Wisconsin Rapids, Wisconsin Community Based Outpatient Clinic (CBOC). This Advanced Medical Support Assistant (Adv MSA) position is part of the Health Administration Service Line of the Tomah, WI VA Medical Center.

VAMC Tomah ( has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to veterans living in a Western/Central area of Wisconsin.

In addition to our main facility in Tomah, we offer services in four community-based outpatient clinics. These clinics are located in LaCrosse, Clark County, Wausau, and Wisconsin Rapids. VAMC Tomah is one of seven facilities that comprise Veterans Integrated Services Network 12 (VISN12) which is administratively headquartered at Hines, IL, and includes facilities in Illinois, Wisconsin, and Michigan.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


MAJOR DUTIES-GS-6: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as orthopedic surgery, plastic surgery, general surgery, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. They develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Duties include, but are not limited to:

  • Schedules new and established patient appointments;

  • Tracks and facilitates completion of encounters and consults;

  • Participates in team huddles and team meetings to manage and plan patient care;

  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

  • Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;

  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);

  • Manages electronic wait list to verify and validate accuracy and resolve issues;

  • Participates and provides input in problem solving on operational issues or procedures in team meetings;

  • Performs administrative follow up actions;

  • Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;

  • Evaluates patient information and clinic schedule lists to determine whether patient is vested;

  • Gathers information and collects/compiles data to meet the needs of the service;

  • Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.

Work Schedules: Monday through Friday, 9:00AM to 1:00PM, Part-Time, 20 hours per week.

Functional Statement Title: Advance Medical Support Assistant

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

BASIC QUALIFICATIONS: The following are the basic requirements and amounts of experience and/or education required to qualify for this position. Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.

United States Citizenship

English Language Proficiency

Experience*- Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,OR Education –One year above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or universityOR Combination – Equivalent combinations of experience and education are qualifying for this position. *(TRANSCRIPTS REQUIRED)


MINIMUM QUALIFICATIONS*Experience GS-6: *One (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other VA facilities or private hospitals; and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

KNOWLEDGE, SKILLS, AND ABILITIES: In addition applicants must demonstrate the following KSAs:

KSA 1: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

KSA 2: Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

KSA 3: Advanced knowledge of the technical health care process as it relates to access to care.

KSA 4: Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

KSA 5: Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

KSA 6: Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience

Note: Evidence of experience, must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on your application or resume. Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience. The requirement for this proof is specified in the "How to Apply" section of this announcement. To be credible, experience must be documented in the application and verifiable through employment references and/or other means. *Your resume must support your answers in the occupational questionnaire.

*References: *VA Handbook 5005/31, Part II, Appendix G45, Medical Support Assistant Qualification Standards. This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Demands: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Work Environment: The work environment involves everyday risks or discomforts, which require normal safety precautions. The work requires safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations. The work area is adequately lighted, heated and ventilated. The employee works in a close proximity to patients, and is therefore, exposed to communicable diseases. Some exposure to verbal abuse may be experienced in certain position.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $36,025.00 to $46,831.00 / Per Year

Series & Grade: GS-0679-06/06

Promotion Potential: 06

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 452979000

Job Announcement Number: TM-17-MRH-1821989