Dell Analyst, Project Program Management in Bayan Lepas, Malaysia

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Key Responsibilities:

  • Work closely with Lead Training Coordinators & Program Managers who have oversight of all activities supporting the Academies worldwide.

  • Scheduling and arranging logistics for periodic and ad hoc training courses.

  • Answering questions from learners & vendors, and compiling survey data for classes.

  • Consistently participates in design and delivery of various program and project communications, documentations and reports Interfaces with a range of internal and external sources to gather information and prepare reports.

  • Answers non-routine questions or make recommendations.

  • Consistently participates in financial related activities pertaining to programs and projects (e.g., budgets, invoicing, vouchers, purchase orders, etc.).

  • Identifies and resolves complex problems and issues relating to program and project activities.

  • Guides employees with complicated issues and escalates to appropriate levels of management as necessary.

  • Utilizes various software applications to compile and prepare standard, complex and/or ad-hoc reports May conduct analysis to ensure quality.

  • Administers a range of functional programs or projects.

  • Establishes, coordinates, and monitors activities associated with program and projects.

  • Oversees or conducts specialized research projects and present findings.

Essential Requirements:

  • Detail-oriented – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries.

  • Business communication skills both written and verbal, with appropriate sensitivity to cultural differences.

  • Proven ability to work collaboratively across teams & at all levels of the organization.

  • Demonstrates a sense of urgency.

  • Drives assigned tasks to completion as well as reports roadblocks in a timely manner.

  • Ability to work independently and prioritize effectively.

  • Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries.

  • Advanced user of Excel & Outlook.

  • Bachelor’s Degree.

Preferred Skills:

  • Experience supporting learning and development and/or training programs.

  • Experience with corporate event planning.

  • Organized and able to successfully balance multiple tasks at any given time.

  • Comfort with ambiguity - ability to jump in and flex as business needs change over time.