Citi Client Onboarding Analyst in Belfast, United Kingdom
Primary Location: United Kingdom,Northern Ireland,Belfast
Education: Bachelor's Degree
Job Function: Documentation and Information Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18015874
Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organisation. Combining strong operational support units that partner with IT to implement state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organisation works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data
The Client On boarding Services Group is responsible for supporting new clients and existing clients who are establishing new funds. We are responsible for ensuring clients are set up to do business with Citi in the Capital Markets area and support Investment Mangers, Governments, Pension funds and Corporations etc.
The Client On boarding team liaise directly with clients and several internal teams in Sales, Legal, Compliance, Credit, Operations, etc to ensure that time to market is minimized
Role / Position Overview:
The Client On boarding Senior Analyst is responsible for providing an exceptional and seamless on boarding experience.
This will encompass Know Your Customer due diligence, obtaining Credit Officer approval, completing necessary regulatory checks, ensuring mandatory disclosures are completed along with working with the Legal groups to negotiate trading contracts and finally setting up trading accounts.
•Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes
•Utilize well-developed working knowledge of the business & the upstream and downstream influences to achieve optimal client experience
Manage your own pipeline of on boarding requests ensuring that time to market is minimised.
Maintain regular updates on internal management summaries of each request to succinctly provide an update of what is outstanding on each request.
Meet quality standards on KYC approvals and overall Quality Assurance checks of each on boarding request whilst maintaining a satisfactory level of productivity.
Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements.
Be a key contributor to improving the efficiency of the on boarding process and driving solutions through internal technology improvements.
This role will provide an opportunity to work in partnership with the front office of the Investor Sales business in Citi. It will provide the candidate with the challenge of learning the Know Your Customer policies and required documentation to do business with Citi. It will also provide the candidate with the opportunity to work with Credit Officers and Legal teams who approve Credit lines and negotiate ISDAs, French & German Master agreements.
This will enable the candidate to learn the initial steps a client undertakes to commence a relationship with Citi Global Markets business.
The candidate will also gain exposure to operating in a global fast paced Investment Bank where in house technology support is directly available to influence the design and improve efficiency of the on boarding process.
•Extensive experience in managing Client Relationships in Financial Services operations roles essential
•The candidate should be comfortable in a fast paced, multi-tasked environment
•The ideal candidate will have a strong On boarding and KYC background
•Experience of working within a strong regulatory/control environment
•Ability to manage time appropriately and is organized
•Excellent Interpersonal skills – ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
•Strong Analytic ability, attention to detail and strong problem solving skills.
•Ability to communicate (written/verbal) effectively at all organisational levels.
•Ability to plan and organise workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals.
•Comfortable working independently in a dynamic and challenging environment.
•Planning & Organisation – ability to manage large workloads and balance multiple priorities.
•Interpersonal & Relationship Building.
•Customer Service Orientation.
•Strong Initiative & Proactive.
•Degree level educated, or equivalent, with a good general academic background.
•Related market qualifications desirable.
What we Offer:
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
23 days paid annual leave
Award winning pension scheme,
Life assurance and
Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; online shopping and concierge service and subsidised clubs and societies.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer