State of Oregon Dispatcher - Bend (ODOT18-1528oc) in Bend, Oregon

Dispatcher - Bend (ODOT18-1528oc)



Dispatcher - Bend (ODOT18-1528oc)


$2,996.00 - $4,339.00 Monthly


Bend, OR

Job Type

Limited Duration



Job Number



5/27/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions


Announcement: ODOT18-1527oc

Dispatcher - Transportation Telecommunications Specialist 1


Bring your emergency dispatching skills to ODOT's Transportation Operation Center team!

A dispatcher's role is to monitor the operation of the transportation system, respond to incidents impacting the system, and coordinate transportation related communications and services among internal and external customers.

We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.

Additional Information:

  • Limited Duration: This is a limited duration appointment that is expected to end on or before 04/30/2019. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

  • Representation: This position is represented by the Service Employees International Union (SEIU/OPEU).

Duties & Responsibilities

Incident and Emergency Management

  • Monitor transportation system conditions.

  • Monitor radio communications.

  • Notify Oregon Emergency Response System (OERS) of hazardous materials incidents and assist with response.

Winter Operations

  • Monitor roadway and weather conditions.

  • Notify law enforcement of conditions and changes to chain requirements; arrange for tows for hazard vehicles and complete hazard tow letters.

Maintenance & Construction Operations

  • Input damage reports and notify maintenance crews.

  • Notify construction crews of incidents within work zones.

Device Monitoring

  • Monitor and test device status.

  • Input any identified device or system problems into MicroMain for notification/resolution by ITS maintenance staff.

  • Troubleshoot identified problems and work with ITS maintenance staff to resolve.

Traffic Management

  • Monitor the operation of ramp metering and notify traffic staff about malfunctions.

  • Change speed limits on variable speed limit signs.

  • Operate remotely controlled ramp gates.

Qualifications, Required & Requested Skills

Minimum Qualifications

  • Two (2) years of public contact experience, which included:

  • Gathering, relaying and providing information to others AND

  • Evaluating activities or incidents AND

  • Determining an appropriate course of action.

One (1) year of this experience must have included receiving and dispatching emergency requests using radio equipment, telephone and/or computer.

Successful completion of a Certified Emergency Communications Course may substitute for the one (1) year of specialized experience.

Special Qualifications

  • Must be able to type 35 words per minute; a typing test will be given at or prior to the interview.

  • Must be able to complete "CritiCall" test which will be given at or prior to the interview.

  • Must be able to obtain and maintain LEDS (Law Enforcement Data Systems) certification.

Desired Attributes/Application Scoring Criteria: In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application materials may be graded on spelling, grammar, punctuation, and presentation.

  • A background in emergency telecommunications (e.g., police, fire, 911)

  • Experience working in a team environment.

  • Ability to operate a computer and utilize a variety of systems programs and software.

  • Experience communicating with diverse individuals and groups including city, county, police and fire officials, the media, towing companies, engineers, maintenance personnel, and the general public.

  • Ability to coordinate and manage multiple issues and priorities simultaneously.

Additional Information


We appreciate your interest in this position. To apply, please follow these steps.

  • Complete the application. We will not accept a resume or position description in place of a completed application. There is no need to attach a resume to your application. Because of the volume of applications we receive, we do not review any attachments that we do not ask for.

  • The work experience and/or education section of your application must clearly demonstrate how you meet all of the minimum and special qualifications listed above. If it does not, we are required to disqualify it.

  • Complete the supplemental questions.

Caution: If you fail to follow these instructions, we will have to disqualify your application. We cannot consider incomplete or late applications.

Pre-employment Checks:

We will conduct criminal background checks on final candidates including current ODOT employees. All applicants are subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

Veteran's Points:

Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Please title your DD214 like this, "[Your Last Name] DD214" and your disability letter "[Your Last Name] Disability Letter." Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Note: DD214 member 1 copies do not contain character of service and cannot be used to verify veterans' preference eligibility. Please attach DD214 member 2 or 4.

Work Authorization:

ODOT does not offer VISA sponsorships. Within three days of hire, successful candidates will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.

Questions and Application Support:

  • For questions about the job announcement, call 503-986-3468 or email at

  • For technical help with your login or online application issues, call 1-855-524-5627 from 6:00 a.m. to 5:00 p.m. PT M-F. If you leave a voicemail message, it may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at

We encourage you to print or save a PDF copy of your application.

Oregon Department of Transportation

Human Resources/Recruitment, MS12

355 Capitol St NE

Salem OR 97301-3871

Fax 1-503-986-3895

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact the employee civil rights and diversity manager at 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.


Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.