Sheridan College Welcome Centre Service Associate in Brampton, Ontario
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Note: Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.
Employee Group: Support Staff
Faculty/Department: Office of the Registrar
Campus: Davis (May be assigned activity at any Sheridan campus)
Reference Number: 18/S/24
Hourly Range: $26.57 - $30.81
Hours: 8:00 am - 4:30 pm
Application Deadline: March 19, 2018
Under the direction of the Manager Client Services, the incumbent provides a first point of contact for prospective students, their families, current students, alumni, staff and the general public for information about Sheridan College with the focus on programs we offer. This role is currently situated in a high traffic area in a public space at the Front Entrance of the Davis Campus. The incumbent promotes the Sheridan success story as a higher learning institution of choice to prospective students and their families who walk in to the Welcome Centre. Often, the incumbent will provide the first impression of our College to a prospect/applicant. In supporting the Recruitment and Admissions Teams, the incumbent is also involved in implementing reporting systems, assisting with the planning of on campus recruitment events.
Specific Responsibilities Include:
Acting as the first point of contact in a multi-channel environment supporting prospective students, applicants and general public, while establishing positive customer relationships
Guiding and advising prospects and applicants on general and/or program specific admission requirements, application processes, Sheridan curriculum and curriculum delivery, career opportunities and postsecondary education, both at Sheridan and in Ontario
Responding to queries to determine the type of assistance required and providing clarification as needed
Promoting and instructing prospects, applicants and students on how to use web enabled services, including Sheridan’s online self-service portals
Exercising discretion, independent judgment and problem solving to assess applicant needs
Maintaining statistics to track visitors to the Welcome Centre and creating spreadsheets for reporting trends and patterns to management
Documenting interactions with prospective students in the Customer Relationship Management (CRM) database
Liaising with Sheridan units and the President’s office on a bi-weekly basis to stay abreast of new developments and to ensure all updates and changes are documented
Attending, participating and acting as support resource at Recruitment and Admission special events
Regularly responding to shared email inquiries
Monitoring and maintaining social media channels including several Twitter accounts and Sheridan Facebook pages, as necessary
Other duties as assigned
The successful candidate will have a two-year diploma in the field of Social Sciences, Business, Public Relations or a related field along with a minimum of three years of experience working in a busy educational or business environment (or an equivalent combination of relevant education and experience). Demonstrated computer skills and experience in Microsoft Office Suite is required. Experience with student information systems (i.e. Peoplesoft) is preferred. Knowledge of College application procedures, programs and services would be considered an asset. Exceptional customer service skills with the ability to develop relationships, strong organization skills and demonstrated ability to multi-task are required.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.
Please apply online: https://careers-sheridancollege.icims.com