Munson Healthcare Scheduling Clerk in Cadillac, Michigan


High school graduate.

Knowledge of routing office procedures.

Well-developed communication and interpersonal relationship skills.

Intermediate office and general clerical skills with high degree of accuracy.

Proficient in Windows based system.

Minimum typing skill of 45 wpm with 0 errors.

Experience in use of multi-line phone.

Experience in operation of basic office equipment.

Ability to accurately respond to instructions.

A Scheduling Clerk responsibilities include:

  • Scheduling series of patient treatments per established department protocol for MCHC Outpatient Rehab Services, which includes Hand Therapy, Physical Therapy, and Work Readiness services

  • Providing information to promote patient understanding of procedures and treatments when necessary

  • Answering multi-line phones and directs inquiries as appropriate

  • Greeting patients that arrive for therapy appointments

  • Obtaining information from physician offices, case managers, and/or other rehab facilities necessary for patient treatment and accurate registration

  • Maintaining records on current patients and files in proper sequence

  • Recording and entering daily charges