Patten Cat Field Service Supervisor - Power - 2018-1275 in Elmhurst, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5668719 Overview

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nPOSITION SUMMARY: The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

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Responsibilities

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nPRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):n

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+ Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.

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+ Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.

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+ Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.

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+ Review all field service work orders for accuracy.

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+ Prepare and communicate warranty and/or goodwill situations with Technical Communicator.

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+ Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.

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+ Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.

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+ Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.


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nSUPERVISORY RESPONSIBILITIES: Daily supervisor of Field Service Technicians.

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Qualifications

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nEDUCATION/QUALIFICATION/EXPERIENCE:n

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High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.

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nSKILLS/ABILITIES:n

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Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

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nEqual Opportunity Employer M/F/Disabled/Vetsn

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nPM16n

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