American Express Senior Business Analyst in India, India
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
This position is part of SABE group. The incumbent will be responsible for : • Monitor and manage the POP budget across all budget and campaign lines, ensuring the team does not exceed set budget for the fiscal year, and is making sound investments. • Update forecasts for all cost centers across MSA Create forecasts to project YE spend / needs. • Maintain an ongoing record of all payments and revenues, provide regular reporting to management • Set up & manage payments to vendors through Ariba. • Manage invoices to vendors for revenues generated through online stores www.amexcpstore.com & http://smallbusinessmerchandise.storebloxcs.com/ and generate tax reports on revenue generated for internal reporting purposes. • Ensure we bill & pay our vendors on time. • Track and reconcile any outstanding payment issues impacting the POP budget. • Manage year-end budget and work with other internal teams to allocate funds for complete budget optimization. Inventory management / reporting • Routinely review vendor inventory and shipping data received weekly/monthly from warehouse vendor/s. • Extract & manipulate data from vendor reports in order to update business performance trackers & produce inventory reports • Proactively analyze fulfillment data and costs to identify areas of improvement and cost saving opportunities. • Make purchase recommendations to senior leadership to place optimal order quantities and avoid out-of-stock conditions, and ensure a premium customer experience when ordering POP. • Initiate production quoting and reordering as required and agreed with management. • Make recommendations on product set based on patterns of merchant demand and unit pricing as per fulfillment and production reports. Tier 1 support for ad hoc POP requests/enquiries • Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction. • Requests include but are not limited to: checking order status with vendors, providing consultation on POP item suitability, assessing and responding to exception requests, providing guidance on POP guidelines, custom POP requests, ad hoc analysis and reporting, and troubleshooting outstanding issues. • Balance customer interests with the interests of the POP team / American Express. • Highlight issues to management through feedback and recommend changes in workflows, procedures, service levels etc. Vendor Management • Schedule and manage weekly/bi-weekly update calls with production and warehouse vendors. • Align with vendors on inventory strategy, reorders and custom POP orders. • Conduct vendor assessments as required by the business, including but not limited to: vendor risk assessments, vendor compliance checks, vendor optimization reporting. • Liaise with vendors to gather necessary information as required. • Maintain all vendor records in R-portal. This role may be subject to additional background verification checks.
Qualifications • Graduate with 2 years of active experience in budget management, invoice processing & payments.Experience in supply chain/logistics would be favorable. • Strong written/oral communications skills are essential. • Outstanding analytical skills essential, with high level proficiency in Excel. Extensive experience in producing complex tracking and reporting, and applying strategic thinking to draw conclusions from complex data. Excellent relationship management skills with demonstrated ability to collaborate well with all levels & as part of a cross-functional team. Proven ability to build collaborative, trusting relationships. • Experience and ability to work in a fast-paced dynamic environment is a must. Results oriented, driven, self-starter who demonstrates initiative and tenacity, strong attention to detail. • Team player/individual contributor with a desire to function in a flexible, changing environment, with demonstrated ability to drive results under tight deadlines.
Title: Senior Business Analyst
Requisition ID: 18005263