Stryker Surgical Instrument Repair Specialist in Jackson, Mississippi

Requisition ID 29124BR

Job Title Surgical Instrument Repair Specialist

Group MedSurg and Neurotech

Division Endoscopy

Business Unit ProCare

Business Function Field Service and Support

Country United States

State/Province MS

City Jackson

Employment Category Full Time

Percent Travel Required None

Shift 1st

About Stryker

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.

Job Description / Information


Provide maintenance and repair services on surgical instruments and equipment.

Final Location of position is TBD. Location will be based on needs of the business.


Provide on location surgical instrument repair services to:

Assigned customer

Potential new customer on a trial basis

Existing customers when existing technician is unavailable example: vacation, illness

Existing customers requiring addition capacity

New customers during initiation of service

Oversee and manage the service requirements for all assigned customers:

Organizing daily priorities

Partner with OR and CPD to create service schedules based on specific needs and timing requirements ensuring the needs of both departments are met.

Manage daily schedules between separate independent operating locations within the same overall facility while fulfilling all service expectations.

Troubleshoot urgent instrumentation issues by interacting with operating room personnel including surgeons and circulating nurses.

Conduct investigation to determine root cause of instrumentation issues and consult with OR and CPD Directors and provide suggestions for process improvements

Responsible for communicating with Sales representatives on customer interactions, needs and any product discussion held with the customer.

Expected to stay current with Stryker product lines in order to identify opportunities with customer to assist Sales Representative with customer needs.

Responsible for inspecting all instrumentation by determining root cause of all manufacturing instrumentation

Responsible for executing and managing the repair process by checking for proper functionality

After inspecting devices, determine the appropriate service solution and then develop and follow the repair process based on experience and training.

Responsible for choosing appropriate service support for outside repair service based on instrument type and the type of malfunction

Present findings of analysis and root cause analysis and determine appropriate solution options to department heads

Provide training sessions to CPD personnel on inspection and handling of instrumentation

Manage and execute the outsourcing of instruments and equipment repairs

Capture all repair activities on location or outsourced through the use of the company provided software program

Interact with appropriate customer personnel to assure open lines of communication

Track the progress of all outsourced items and update data base and customer as needed

Maintain company standards for quality and services levels

Extensive travel may be required

May be responsible to supervise a repair specialist(s)

May be required to assist in training of new repair specialists

Minimum Qualifications


Associates degree from a college or university and/or related experience in reprocessing, use and/or repair of surgical instruments or equivalent combination of education and experience.

Computer skills including Microsoft office and Database software

Strong Problem Solving Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals & incoming documentation.

Strong Problem Solving Skills

Ability to write routine reports, correspondence and documentation.

Ability to speak effectively before groups of customers, employees and peers.


Standing, Walking, Sitting,

Using hands to finger, handle or feel

Manual dexterity-hand/eye coordination

Reach with hands and arms


Stoop, kneel, crouch

Lifting up to 75 lbs.

Carrying up to 50 lbs.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability