The Computer Merchant, Ltd. Reservations Assistant in Lake Forest, California
Reference # : 18-01516 Title : Reservations Assistant Category: Call Center Customer Service Representative
Lake Forest, CA
Position Type : Contract Experience Level : 1 Years Start Date / End Date : 05/28/2018 / 12/31/2018
Description Works as a team member with managers and co-workers, fostering best practices through telephone, electronic mail, and written correspondence and assist clients with various requirements related to rental reservations, timeshare use, travel, and guest inquires. Communication is to be professional and positive at all times and result in profitability for the company.
Meet internal and external customer needs in ways that provide satisfaction and excellent results for the customer.
Understand the value of customer loyalty and know how to develop and maintain it.
Demonstrate ability to acquire understanding and absorb new information daily.
Follows through on client complaints and/or problems until resolved, consulting with a team member or supervisor where required.
Maintain stable performance and poise in high stress situations.
Be open to and adapt with change. Adjust quickly to changing priorities.
Communicate effectively both written and oral in a professional manner.
Ability to multi-task, be a team player, and have strong organizational skills.
Ability to communicate and work well with peers and management.
Demonstrate flexibility with regard to scheduled hours as it relates to Trading Places' hours of operation.
Uses suggestive selling techniques such as utilizing preferred vendors.
Review and entry of owner use and rental reservations into software systems.
Answer all calls, voicemail and internet inquiries in a timely fashion.
Fulfillment of online bookings, cancellations, and modifications that come in through OTA's.
OTA booking audits.
Notify Inventor Control Department of new arrivals.
Scan all Rental Documents.
Process rental contracts for Managed /NM Resorts – Send acknowledgement letters.
Record and process Bank weeks for all Managed Resorts.
Monitor Owner Rental inventory and match with Rental Reservations – Send Banking
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TCM is an EEO/Vets/Disabled Employer.