Randstad Billing Customer Service Representative in Mishawaka, Indiana

Billing Customer Service Representative

job details:

  • location:Mishawaka, IN

  • salary:$13 per hour

  • date posted:Monday, March 12, 2018

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_623068

  • questions:loren.mcguire@randstadusa.com860-604-1112

job description

Seeking people who are interested in a career opportunity with a Fortune 100 company!

The Customer Service Representative will be responsible for:

  • Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.

  • Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.

  • Processes billing transactions accurately and within Customer Response Center established time standards.

  • Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for best billing options according to customer's needs. .

  • Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to payments. Evaluates and makes decisions regarding exceptions to payment plan and fees. Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.

  • Utilizes on-line reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.

  • Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.

  • Supports and participates in office or department programs and contests.

  • Performs additional duties as assigned.

Will be taking 60-100 calls per day.

Working hours: Monday - Sunday 8am-8pm (8 hour shift)


Skills and Minimum requirements: A customer focus attitude is essential to the success of this role and Liberty Mutual. Professional verbal/written communication and problem solving skills. Demonstrated computer and typing skills. Minimum of 1 year customer service experience, with call center experience a plus. High school diploma required with college experience preferred.

Background and credit check required.

Pay: $13/hr

Schedule: Applicant needs to be flexible to work 40 hour work week Monday - Sunday 8am-8pm

Call me and email to apply! loren.mcguire@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.