Penn State Health Scheduler - SMG General Surgeons in Reading, Pennsylvania

Penn State Health St. Joseph Medical Group

Location: US:PA:Reading

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: M-F 8:00-4:30


Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees, and the public. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.


·Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.

·Schedules diagnostic and imaging tests to be completed at PSH SJMC. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.

·Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures.

·Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.

·Enters notes/special instructions needed for scheduling in the electronic medical record.

·Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.

·Confirms accurate documentation of informed consent with patients for procedures and surgeries is completed.

·Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.

·Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.

·Ensures patients have proper medical clearance and pre-surgical testing as needed.

·Completes pre-procedure phone calls and confirms appointment times with patients via telephone.

·Ensures completion of assessment for advance directive, including DNR when applicable.

·Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.

·Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.

·Assists other members of the department as needed.

·Other duties as assigned.


  • High School Diploma or GED Required
  • Associates degree preferred.


  • Two years of recent work experience in a call center environment.
  • Customer services
  • Computer knowledge
  • Knowledge of medical terminology


  • CHAA preferred

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.