Best Buy Senior Analyst, Appliance Forward Operations in Richfield, Minnesota


Job Title:

Senior Analyst, Appliance Forward Operations

Location Number:

970100-215-Services-HT Install

Job Description:

Are you looking for an opportunity where you can showcase your ability to be support and influence operational and strategic decisions by providing business plans, tools and training to territory and field partners? This may be the role for you!

Best Buy, North America’s leading consumer electronics retailer, is seeking a Senior Analyst that will support our Forward Operations Team in our Services division providing direction, guidance, and support to Territory Directors, Field Marshals, and Deputy Field Marshals to influence business decisions.

What does a Senior Analyst, Appliance Forward Operations do?

The Senior Analyst works as part of the Appliance Forward Operations team in a Field Services capacity, providing business plans, tools, training, direction, guidance, and support to Territory Directors, Field Marshals, and Deputy Field Marshals. A Forward Operative participates in the build and maintenance of the Field Services operating model and is responsible for deployment of the model to specific markets, tailored to the markets’ needs. A Forward Operative measures and ensures execution by Field Leaders through strong communication and partnership skills.

What is the ideal Senior Analyst, Appliance Forward Operations at Best Buy?

We are seeking a dynamic, forward-thinking team member, with a strong track record of successful projects working in a very large, complex corporate environment. The position is very fast paced and requires heavy attention to detail with strong organizational and communication skills. The ideal candidate for this role is a highly organized worker with the ability to manage multiple changing priorities concurrently.

What does a Senior Analyst, Appliance Forward Operations do?

Areas of ownership and impact for this role:

Field Services Operating Model

  • Build, deploy, maintain, and monitor execution of the Field Services operating model including: proper operational market setup to facilitate the effective scheduling of service orders, skill set acquisition based on market demand, labor management, asset management, and operating model updates to ensure proper execution.

Process, Projects and Plans

  • Manage multiple corporate-based projects to improve operational efficiency such as changes to standard operating procedure updates to drive efficiency and a lower cost to serve.

  • Provide tools, business plans, training, and guidance for field leaders that enable effective labor management, Agent development and SG&A cost reductions.

  • Participate in strategy and planning for the future of the Field Services model to ensure all market nuances are taken into account before deployment.

Best Practices & Trends

  • Interprets and applies intermediate knowledge of concepts, principles, best practices and trends in business situations. Requests or performs research and interprets guidance relative to a set of business facts. Communicates concepts and issues in simple terms to business partners.

What is required for this role?

We are looking for a Senior Analyst that is a functional and technical master in organization, detail and execution. The most successful candidate will be highly organized and detailed as well as an exceptional driver of process that has a strong backbone and a respectful and courteous style that is consistent and lives the values of the Best Buy brand. We are looking for someone who has the ability to develop and grow relationships inside and outside of the organization. In addition, a candidate that has an entrepreneurial spirit, is forward-thinking, progressive, understands technology and has a past track record of significant accomplishments.

Basic Qualifications:

  • 3+ years' Service Vendor Development and Management

  • 2+ years of on-site services fulfillment experience

  • Intermediate knowledge of Microsoft Excel, Access, MapPoint, PowerPoint

  • Strong communication skills (written, verbal, presentation and facilitation)

  • High School diploma or equivalent

Preferred Qualifications:

  • Bachelor’s degree in Business, Project Management or related field

  • 3+ years field service vendor program development and management

  • 2+ years of retail operations and communication experience

  • Intermediate knowledge of Best Buy systems including FMS, OMS, CLICK and POS

Req #:


Address Line 1:

7601 Penn Avenue South







Job Level:

Individual Contributor

Employment Category:

Full Time


Geek Squad

Job Search Categories:

Corporate Jobs, Geek Squad