Laboratory Corporation of America Billing Associate for Patient Engagement/Customer Service Support (Sequenom) in San Diego, California
Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries.
The Sequenom Division has an exciting opportunity for a Billing Associate for the Patient Engagment/Customer Service Supoort team. This position will be responsible for providing assistance to patients and clients regarding billing and insurance questions over the phone. This position will be required to work in a high call volume environment, averaging over 75 calls per day.
Provide assistance over the phone to prospective clients and patients, regarding any questions or inquires related to billing and insurance coverage
Explain patients' financial responsibilities to them when statements are received
Speak with patients in a courteous, friendly, and professional manner using protocol procedures
Receive and process credit card payments over the phone
Document each call clearly in the billing system (Xifin) when patients call in regarding their accounts.
Update and maintain records in the billing system , including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines / regulations
Assist with other duties as assigned
High school diploma required
Previous customer service experience handling high call volume required
2+ years' experience in a Medical Billing environment preferred
Knowledge of professional medical billing and collection practices preferred
Knowledge of CPT and ICD9 codes highly preferred
Computer proficiency -- MS Windows, MS Office, and database experience
Experience with Laboratory Billing desired
Experience with government billing preferred
Must be organized and detail-oriented
Ability to review large amounts of data for accuracy
Ability to work the following schedule and be on time: Monday-Friday 8:00am - 4:30pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.