Mercy Medical Center Clinton Business Services Representative - RiverBend Medical Group - Springfield Float Pool - 32 hrs. in United States


3075_5104 Spr Float Pool-5104

Expected Weekly Hours:



Day Shift

Position Purpose:

Responsible for the accurate registration, co-pay collection and scheduling of patients within the practices. Assists internal and external customers with all clerical tasks within the office. Individual must communicate in a positive, professional manner and maintain a high level of customer service.

Job Description Details:


  • Schedules patients visits based on department protocols.

  • Answers and routes all calls to appropriate department.

  • Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

  • Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.

  • Refers patient to their insurance company for any specific benefit questions.

  • Accurately requests, links and confirms referrals as required.

  • Obtains prior authorizations for diagnostic procedures if applicable and schedules appointments as needed.

  • Follows organizational and departmental protocols for communication with patients and providers.

  • Generates clear, concise, complete and professional messages in the patient’s medical record. Documents appropriate and accurate information in the patient’s medical record.

  • Accurately cashes-out and balances monies at the end of day.

  • Performs a variety of related clerical tasks such as retrieving previous files, filing, managing incoming and outgoing faxes, obtaining medical records from hospitals, preparation of outgoing mailings and scheduling of external tests or appointments as appropriate.

  • Informs and updates Manager/Supervisor on departmental issues or concerns and offers suggestions to improve workflows and efficiency.

  • Ensures that office equipment (computer, fax machine, copier, etc.) is functioning properly and notifies Manager/Supervisor if issues arise.

  • Participates in department meetings, organizational initiatives and quality improvement activities as requested.

  • Adheres to all HIPAA privacy and security policies and practices. Reports violations and incidents they observe and cooperates in investigations as requested by management.

  • Regular and reliable attendance in accordance with departmental needs and organizational policies. Demonstrates flexibility in work hours and locations based on the needs of the department and/or organization.


  • Requires a High School Diploma or equivalent.

  • Experience within a medical office or billing department preferred. Knowledge of patient billing and Medical terminology preferred.

  • Excellent keyboard skills. Requires proficiency in a Windows based computer environment. Accuracy and dependability required.

  • Must have the ability to work well with others in a very busy, close environment as well as independently with minimal supervision. Puts others at ease by listening, allowing adequate time for interactions, and giving undivided attention. Shows receptivity to message being delivered. Demonstrates flexibility and working in a collaborative manner. Responds to information and situations in a tactful and self-controlled manner. Maintains a calm composed manner during stressful times.

  • Imparts information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience. Chooses appropriate medium. Gives attention to speaker; demonstrates non-verbal cues showing interest, and responds with information or questions, as appropriate.

  • Builds effective relationships with internal and external customers; identifies customer expectations and sees issues from their point of view; offers practical recommendations. Looks for ways to build positive relationships on the work team. Demonstrates trust and respect for others.


  • Lifting up to 25 lbs., bending and stretching required in storing of supplies and files distribution. Required to use proper body mechanics and request assistance as needed.

  • Job requires sitting and working at a computer for extended periods of time.

  • On rare occasions may be required to travel to other practice locations from time to time to provide coverage as deemed necessary by management.


  • Reports to the Regional Business Services Manager, Practice Manager or Business Services Supervisor.

  • Has no responsibility for the direct supervision of any other employees.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.